Terms & Conditions

The following Terms and conditions of Service are here to govern your use of our service. These Terms of Service describe your rights and responsibilities. The Shop is provided to individuals who are at least 18 years old or minors who have parental permission to open and maintain an account. Use of this web site service constitutes acceptance of these Terms of Service. Please read them carefully.

After clicking the “Submit” button and completing the registration process, you are stating that you are eligible for an account and you agree to be bound by all of these terms and conditions of the service (“TOS”).

We reserve the right to add, delete and/or modify any of the terms and conditions contained in the terms and conditions of service, at any time and at our sole discretion, by posting a change notice or a new agreement on our Web Site. If any modification is unacceptable to you, you can choose not to use this website or its services offered. Your continued use of this web site will constitute binding acceptance of the changes of the Terms and Conditions of Service.

In order for us to quickly, efficiently and professionally serve our customers’ needs as well as to insure that all customer correspondence is properly documented, please submit ALL inquiries to us via email. Inquiries will be verified with you within minutes and responded to within 24 hours or less as long as your order number or the word “CreativGoods” is placed in the subject line of your email and it is sent to support[at]creativgoods.com.

The customer certifies that he or she is over the legal age 18 and has the ability to enter into any and all transactions on our website.

Care

We are not responsible for fading or other damage which may be caused during improper washing or care of your item.

Refunds Policy

Our policy is to repair or to replace all truly defective products and to reship them back to the customer, but you have to return the defective item back to us for further inspection. Shipping cost for returning item will be borne by the customer. More details on our refund policy in this following link.

Shipping Time

Once we receive your order, it takes 1-2 business days for production, and the shipping time take about 8-15 business days for shipment to arrive. This, includes the USA, Canada, European countries and other countries (for shipping time details please refer the following link).

Shipping Countries

Shipping is available to all countries worldwide except Israel, Cuba, Iran, Syria, North Korea and Sudan. We are not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations for further information.